Villkor - Dr Pen

1. Inledning

Welcome to läkare-penna.se (the “Site”), operated by Doctor Pen Ltd (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our Site and the purchase of products from us.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

2. Eligibility

To use our Site and purchase products, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Be purchasing for personal use and not for resale
Provide accurate and complete information during the purchase process

3. Products and Services

3.1 Product Descriptions

We make every effort to display as accurately as possible the colors, features, specifications, and details of our products. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice. We may limit the quantities of any products or services that we offer.

3.3 Pricing

All prices are displayed in [EUR/USD/GBP] and include applicable taxes
We reserve the right to modify prices at any time without prior notice
Prices do not include shipping costs, which are calculated at checkout
In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price

4. Orders and Payment

4.1 Order Process

Select products and add them to your cart
Review your order and apply any discount codes
Enter shipping and billing information
Select payment method and complete checkout
Receive order confirmation via email

4.2 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to:

Product unavailability
Suspected fraud or unauthorized use
Pricing errors
Inability to verify payment information

4.3 Payment Methods

We accept the following payment methods:

Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal
Other payment methods as displayed at checkout

All payments are processed through secure, PCI-DSS compliant payment gateways.

4.4 Payment Security

We use SSL encryption to protect your payment information. We do not store your complete credit card details on our servers.

5. Shipping and Delivery

5.1 Shipping Policy

Orders are processed within 24 business hours
Free shipping is offered on all orders
International shipping is available to select countries
Tracking information will be provided via email

5.2 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed:

Region	Estimated Delivery
Europe	3-7 business days
North America	5-10 business days
Rest of World	7-15 business days

5.3 Shipping Risks

Risk of loss and title for purchased items pass to you upon delivery of the items to the carrier. We are not responsible for lost, stolen, or damaged packages once delivered to the carrier.

6. Returns and Refunds

6.1 Return Policy

We offer a 30-day return policy from the date of delivery. To be eligible for a return:

The product must be unused and in original packaging
All accessories and documentation must be included
Proof of purchase is required

6.2 Non-Returnable Items

The following items cannot be returned for hygiene reasons:

Opened needle cartridges
Used or damaged products
Products without original packaging

6.3 Refund Process

Contact customer service at contact@doctor-pen.com
Receive return authorization and instructions
Ship the item back to the designated address
Refund will be processed within 14 days of receiving the returned item

Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

7. Warranty

7.1 Limited Warranty

The Doctor Pen M8 comes with a 12-month limited warranty covering:

Manufacturing defects
Material defects
Motor malfunction under normal use

7.2 Warranty Exclusions

The warranty does not cover:

Normal wear and tear
Damage from misuse or abuse
Damage from unauthorized repairs
Needle cartridges (consumable items)
Cosmetic damage that does not affect functionality

7.3 Warranty Claims

To make a warranty claim, contact us at contact@doctor-pen.com with:

Proof of purchase
Description of the issue
Photos or videos demonstrating the problem

8. User Responsibilities

8.1 Account Security

If you create an account on our Site, you are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access

8.2 Prohibited Uses

You agree not to:

Use the Site for any illegal purpose
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the Site
Use automated systems to access the Site without permission
Resell products purchased from our Site

9. Intellectual Property

All content on this Site, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Doctor Pen Ltd or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not:

Reproduce, distribute, or create derivative works from our content
Use our trademarks or logos without written permission
Frame or utilize framing techniques to enclose any trademark or logo

10. Medical Disclaimer

IMPORTANT: The products sold on this Site are cosmetic devices intended for home use. The information provided on this Site is for educational and informational purposes only and does not constitute medical advice.

Always read and follow all instructions carefully before use
Consult a healthcare professional before use if you have any skin conditions, are pregnant, nursing, or have medical concerns
Do not use on active acne, wounds, infections, or irritated skin
Resultaten kan variera från person till person
These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition

11. Limitation of Liability

To the maximum extent permitted by law, Doctor Pen Ltd shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, data, or business opportunities
Personal injury or property damage resulting from product misuse
Any errors or omissions in website content
Technical failures or interruptions of the Site

Our total liability for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Doctor Pen Ltd and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

Your use of the Site
Your violation of these Terms
Your misuse of any products purchased
Your violation of any rights of another party

13. Termination

We reserve the right to suspend or terminate your access to the Site at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with applicable international law, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Site shall be resolved through:

Good Faith Negotiation: Parties agree to attempt to resolve disputes amicably
Mediation: If negotiation fails, parties may pursue mediation
Court Jurisdiction: If unresolved, disputes shall be subject to the jurisdiction of competent courts

15. Changes to These Terms

We reserve the right to modify these Terms at any time without prior notice. The updated version will indicate a revised “Last Updated” date.

Your continued use of the Site after changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to reflect the parties’ original intent while remaining valid and enforceable. The remaining provisions shall continue in full force and effect.

17. Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. A waiver shall be effective only if made in writing and signed by an authorized representative of Doctor Pen Ltd.

18. Entire Agreement

These Terms, together with our Privacy Policy, Legal Notice, and any other policies posted on the Site, constitute the entire agreement between you and Doctor Pen Ltd regarding the use of the Site and purchase of products.

19. Contact Information

If you have any questions about these Terms, please contact us:

Contact Method	Details
E-post	contact@doctor-pen.com
Company	Doctor Pen Ltd
Website	läkare-penna.se
Hosting	Hostinger International Ltd.

✅ Summary of Key Policies

Policy	Details
Return Period	30 days from delivery
Garanti	12 months limited warranty
Shipping	Fri världsomspännande frakt
Processing Time	Within 24 business hours
Refund Time	Within 14 days of return receipt
Minimum Age	18 years old
Payment Security	SSL + PCI-DSS compliant